Support Channels
You can request support through one of the following channels:
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You can request support by submitting a ticket through our support service desk (registration required)
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email to support@kostebekteknoloji.com
We currently do not provide phone support.
We also invite you to browse product documentation.
Business Hours and Response Time
9am—6pm UTC+3 hours, Monday through Friday. Please note that support is not available on Turkey Holidays.
Support for paid-via-Atlassian plugins (users with an active license)
Our support includes the following:
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Answering questions about product functionality.
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Investigating problems using our products. When a defect is identified, we will usually schedule a fix for the next release of our product.
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Investigating complex cases that involves our product and Atlassian product, based on Atlassian's support JIRA.
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Suggesting workarounds and configuration changes where applicable.
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Collecting feedback and recording feature requests. (Please note that we offer no guarantee that a feature request will ever be implemented.)
Our support does not include the following:
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Phone support
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Product Training
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Help with programming (e.g. Groovy scripts)
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Support for issues that are not related to our products.
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Creating patches for previous versions of our products.
Support for free plugins
We offer limited support for our free plugins but we cannot guarantee we will respond to all requests.