Breadcrumbs

SLA Remaining Time Custom Field

1. Select "SLA Remaining Field" Custom Field from Advanced Tab of the Custom Fields Dialog

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2. Select screen which field is added

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3. Select configure field from Custom Field

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4. Click "Edit Field Options" of the custom field

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5. Edit Options of the custom field

Options

Description

SLA Field

Select SLA field to show remaining time for this field

Time Format

Select time format to list elapsed time

  • Default View ( hh:mm:ss )

  • Friendly View ( XXh XXm XXs )

  • Millisecond View ( XXXXXX msec )

Not: Millisecond time format can be used for Excel export to calculate average elapsed time

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