Overview

Comment Toolbox for Jira brings key comment information directly into Jira issues through ready-to-use custom field types.

Instead of reviewing comment threads one by one, you can surface information such as comment count, first or last commenter, comment dates, comment content, and the relationship between commenters and issue roles as Jira custom fields.

Once these fields are added to your issues, comment activity becomes easier to view, search, filter, and analyze across Jira.

🚀 From Comments to Actionable Insights

Comments often contain valuable signals about the activity and progress of an issue, but this information can be difficult to analyze when it remains inside individual comment threads.

Comment Toolbox for Jira turns selected comment information into structured Jira custom field values. These fields can then be used in JQL searches and Jira filters, allowing you to find issues based on their comment activity and identify patterns across multiple issues.

For example, you can use Comment Toolbox to:

• Find issues with a high number of comments.

• Identify issues with recent or outdated comment activity.

• See who added the first or most recent comment.

• Determine whether the assignee, reporter, or creator was the first or last commenter.

• Create filters based on comment-related information for further analysis and reporting.

This makes comment data easier to use as part of your regular Jira workflows instead of treating comments only as individual conversations.

⚙️ How It Works

Comment Toolbox provides a set of custom field types designed specifically for comment-related information.

1. Choose a Comment Toolbox field
   Select the comment information you want to surface, such as comment count, last commenter, or last comment date.

2. Create the custom field
   Create a Jira custom field using the corresponding Comment Toolbox field type.

3. Add it to your issues
   Add the custom field to the relevant issue screens so that its value is available directly from the issue.

4. Use the data across Jira
   View comment information at a glance or use supported fields in JQL searches and filters to analyze comment activity across issues.

✨ Key Benefits

See comment information at a glance
Access important comment details directly from the issue without manually reviewing the entire comment history.

Make comment data searchable
Use comment-related custom fields in JQL searches and filters to find the issues that match specific activity patterns.

Create comment-based insights
Turn individual comment activity into structured information that can help you identify active discussions, response patterns, and issues that may require attention.

Use Jira's existing capabilities
Because comment information is exposed through custom fields, it can become part of your existing Jira search, filtering, and reporting workflows.

💬 When to Use Comment Toolbox

Comment Toolbox can be useful whenever comment activity provides an important signal about the status or progress of your work.

Common use cases include:

• Monitoring issues with frequent discussions.

• Finding issues that have not received a recent comment.

• Identifying who started or most recently participated in a discussion.

• Checking whether an assignee, reporter, or creator has responded.

• Building Jira filters based on comment activity.

• Analyzing comment-related patterns across multiple issues.

To explore the available field types and what each field provides, see Comment Toolbox Custom Fields.

🛡️ Built for trust

• Runs on Atlassian Forge - no external servers or third-party data sharing.

• Your data stays within your Atlassian environment - comment-related field values and app configuration are stored exclusively in Forge-managed storage.